Human resources (HR)

By building an emotional relationship between the company and its employees then an employee will make every effort to contribute best for the company. Without the emotional connection between the company and the employee then the employee only carry out its obligations without giving the ability for the company.

If the obligation has been done then he will only run in place without providing innovation, creativity, and brilliant ideas that could be done if the employee has an emotional bond that makes him want to build and develop the company for the better. Quality human resources, and not necessarily loyal to contribute the best he had. Humans who have a need of course will try to meet all his needs.

If an employee feels that he has no income to meet their needs then of course he will try to find a way so as to meet all needs. When this happens the employee looking for a side job that will take time, thought, and strength so that he cannot provide the maximum ability of the company.

A motivated employee is usually energetic in doing something consistently and actively seeking a role with greater responsibility. Some employees may not feel afraid when faced with the challenges or even be motivated to overcome them. One or several employees within a team who have high motivation is actually can raise the spirit of other colleagues and guide them for higher achievement, especially those who have the motivation as well as have the ability to communicate flexibly within the group.

On the contrary, employees who have lack motivation will often show unhappy feelings about the tasks and objectives and tend to ignored. As a result, their performances become poor and often forget their responsibilities. They usually came late or absent. Their communications intelligence is relatively poor and tends to provoke their co-workers. They frequently complain and exaggerate the real problem.

As a consequence, the employee will be difficult to cope with the changes. Motivation decreased is like an infection that is difficult to cure. Well, this is where the manager should have high responsiveness and sensitivity to such employees. Encourage them to talk about their problem.

Recognize the factors that cause them having less motivation. The better the communication process, the more managers can identify the reasons of the low-motivated employees. From this point, the manager could make personal and managerial approaches trough convenient communication.

At this time, the annual corporate financial statements (annual report) only perform at go-public companies or companies that are enlisted on the Jakarta Stock Exchange (JSX) and Surabaya Stock Exchange (SSX). The higher the level of financial statement’s transparency, then it should lower the chances of corruption, collusion and nepotism.

Annual Financial Statement is intended to create transparency for companies financial that later will encourage economic efficiency and increasing the competitiveness of business. Basically, according to regulations, all companies must submit the Annual Financial Statement. However, considering the company’s management and administration, especially in the current business situations, the requirement only applies to the companies with specific criteria.

At the time of enactment of this regulation, the requirement only applies to certain companies: First, companies that meet one of the following criteria: a limited liability company, this kind of company related to the gathered of public funds, issued debt letters, and has total assets.

For a hotel, those touching points are like reservation, check-in and check-out, frequent staying program, room services, business services, sports facilities, laundry service, restaurant and bar. As a hotel that relying on personal touches, such as staff who always greet guests by calling its name, employees should have enough skill to understand the needs of sophisticated business trip, and at least one best facility in that region, such as famous restaurant and spa.

Customer relationship management enables the company to provide superior customer services when asked through the effective use of individual report information. Based on this information, then the company can adjust market bids, services, programs, messages and media. CRM is important because the main encouragement of customer profitability is in the form of values based on the company’s customer database.