Production and operation activities are the activities of creating goods and services that are offered by the company to consumers. These activities involving most of the employees and covers the largest amount of company’s assets. Therefore, production and operation activities are become the main function of the company. The company can generate valuable output from [...]
Generally, the paradigm is defined as a set of beliefs or basic beliefs which determine a person to act on every day’s life. Paradigm is like a window where someone observes the outside world, where someone explores the world with his perception or kind of world view. Does every employee or even the management in [...]
Malcolm Baldridge quality management system introduced and applied as a guideline for companies to be companies that excel or excellence in this era of global competition. There are 7 criteria are assessed and used as a reference in managing the company’s performance, namely: (1) leadership, (2) strategic planning, (3) market and customer focus, (4) information [...]