Business Development

Business, Management, and Marketing

Posts Tagged ‘Customer’

The Importance of Costumer’s Relationship Management (CRM) Improvement

Many companies are building stronger ties with their customer that often called customer relationship management. This is a process of managing detailed information about each customer and carefully manages customer touching points in order to maximize customer loyalty. These touching points are every opportunity that can be gained when the customer facing brand and product, [...]

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Customer Satisfaction

Competition in the business world is always intense and interesting with variety of strategies and marketing programs, with is expected not only to attract customers but also to satisfy. The word customer satisfaction is often heard in many occasions that are related to the customer service. Here are some views that expressed by some experts [...]

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